Items may be delayed due to network environments or temporary store system delays. If the items are still missing after waiting, please follow the [Redelivery Retry Procedure] below first.

■ How to Retry Item Redelivery
1. Completely close the game and restart it.
2. Enter the in-game [Shop] menu.
3. Tap the product with the same price as the unpaid item. (If the payment window appears, please close it without making a payment.) ※ No actual additional charge will occur during this process; it is to re-verify missing items through communication with the store.

■ If the items are still not confirmed after trying the above method If you still haven't received the items after retrying, please fill out the form below and submit a [1:1 Inquiry].

[Inquiry Form]
1. Character Name (Nickname) and Hunter Code:
- How to check: Tap your profile in the top left corner of the game screen to see both your name and Hunter Code.
2. Date and Time of Purchase:
3. Purchase Amount:
4. Item Name:
5. Order Number (Transaction ID):
- Example: GPA.XXXX-XXXX-XXXX-XXXXX
- How to check: Refer to [FAQ - How to find payment history and Order Number]
6. Request (Select between Delivery or Cancellation):

※ Please Note
- If information is insufficient, accurate verification may be difficult. Please fill in all fields completely.
- Attaching a screenshot of your store receipt containing the Google order number (starting with GPA) will help us process your request more quickly.