Items may not be delivered immediately due to network environments or temporary system issues. In such cases, please follow the steps below.

■ How to Resolve
1. Completely close the game and restart it.
2. Enter the in-game [Shop].
3. Tap the same price tag as the product you purchased. (When the payment window appears, please close it without proceeding with the payment.)
※ No actual charge will be made during this process; it is to re-verify missing items through the store.

If the items are still missing after trying the above: You must request a cancellation directly through App Store Customer Support according to Apple's policy.
[Apple Support Center Link]
Please use the 'Request a refund' option on the Apple Support 'Subscriptions and Purchases' page.

※ Please Note
- If your refund is rejected by Apple, please contact our Customer Support with your payment receipt (including th Order ID), and we will do our best to assist you.
- If the items are delivered after your refund has been completed, please contact our Customer Support to request a retrieval of the items.
- Failure to retrieve items that have been refunded may result in account restrictions in accordance with our Operation Policy.